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Tracey Wilt
Senior Director, Global Customer Management at CWT
Professional Background
Tracey Wilt is a distinguished professional in the travel management industry with extensive experience and a proven track record in global customer management and program direction. Currently, she serves as the Senior Director of Global Customer Management at CWT, where she has successfully led numerous initiatives aimed at enhancing the client experience and optimizing travel programs for organizations worldwide. With a career that spans several decades, Tracey has honed her expertise in travel management, business strategies related to travel, and customer engagement, making her a valuable leader in the field.
Prior to her current role, Tracey made significant contributions as the Global Program Director at CWT. In this capacity, she was instrumental in shaping strategic travel programs and managing large-scale client accounts that drove significant revenue and customer satisfaction. Her leadership capabilities also shone through in her tenure as the President of the New York State Business Travel Association, where she fostered collaboration among travel professionals and advocated for best practices within the industry.
Furthermore, Tracey has held pivotal roles at renowned organizations, including her previous position as Manager of Global Travel & Meetings Management at Xerox. Here, she managed global travel operations, ensuring efficiency and cost-effectiveness in travel expenditures for the corporation. Her earlier roles at Lucent Technologies demonstrated her ability to negotiate and manage corporate travel needs, further establishing her reputation as a strategic thinker and efficient problem-solver within the industry.
Education and Achievements
Tracey's educational background is as impressive as her professional journey. She began her academic path at the State University of New York Cobleskill, where she earned an Associate in Applied Science (AAS) in Travel & Resort Marketing. This foundation provided her with a strong understanding of the travel industry's unique marketing needs and customer service expectations. She then advanced her studies at the Rochester Institute of Technology, obtaining a Bachelor of Science (BS) in Travel Management/Business. This robust education equipped her with essential skills in management and business operations, directly relevant to her career in travel management.
Throughout her career, Tracey has not only excelled in her professional responsibilities but has also actively engaged in various industry organizations. Her involvement as a volunteer and former board member of the National Business Travel Association is a testament to her commitment to the advancement of the travel management profession.
Achievements
Tracey Wilt has garnered numerous accolades and notable achievements throughout her career. As Senior Director at CWT, she has led transformative projects that have significantly improved customer satisfaction and retention. Her strategic insights and innovative approaches to travel solutions have made her a respected figure not only within CWT but also throughout the broader travel management community.
In addition to her work at CWT, her leadership as President of the New York State Business Travel Association has solidified her status as a thought leader. She has successfully organized conferences, workshops, and networking events that have brought together key stakeholders in the travel sector, promoting collaboration, education, and knowledge sharing. Tracey's dedication to nurturing relationships among travel professionals has created a supportive community that flourishes on shared experiences and collective growth.
Her previous roles as a Senior Travel Buyer and Account Manager also reflect her adeptness in negotiation and client relationship management. In these capacities, she developed vital partnerships and leveraged her negotiation skills to deliver outstanding value to her clients, further enhancing their travel programs and experiences. She has demonstrated exemplary performance in creating effective travel strategies that align with organizational goals and promote sustainable travel practices.
tags':['travel management','customer management','global program management','New York State Business Travel Association','Rochester Institute of Technology','CWT','Xerox','Lucent Technologies','travel marketing','business travel','strategic travel solutions','corporate travel','travel management education'],
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