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    Topher Mitchell

    Principal @ Qualtrics | Value

    Who is Topher Mitchell?

    Topher Mitchell is the creator of Qualtrics' Value Advisory function, which has helped over 1,000 organizations link their Customer Experience (CX) and Employee Experience (EX) programs to financial outcomes.1234 He currently holds the position of Principal, Value Advisory at Qualtrics.56

    Mitchell's key responsibilities include:

    • Developing and scaling reliable methods for securing budget, tracking value, and quantifying the impact of experience-related investments1
    • Assisting XM professionals in connecting their experience-related programs to financial outcomes2
    • Helping organizations understand the downside risk associated with negative experiences through Experience Value at Risk (xVAR) calculations2

    Prior to his current role, Mitchell served as a VP - Principal Industry Strategist at Qualtrics.7

    He is based in Provo, UT, USA and has authored several blog posts on topics such as balancing value to customers, employees and the business, and calculating Experience Value at Risk.48

    Highlights

    Mar 13 · qualtrics.com
    How to turn consumer trends into business impact - Qualtrics
    Oct 2 · xminstitute.com
    10 Lessons Learned from 1000 Value Assessments - XM Institute
    10 Lessons Learned from 1000 Value Assessments - XM Institute
    Sep 20 · qualtrics.com
    Calculating Your Experience Value At Risk - Qualtrics
    Calculating Your Experience Value At Risk - Qualtrics

    Related Questions

    What are some key achievements of Topher Mitchell at Qualtrics?
    How did Topher Mitchell create the Value Advisory function at Qualtrics?
    What challenges did Topher Mitchell face when developing the Value Advisory function?
    How has Topher Mitchell's work impacted Qualtrics' clients?
    What methods does Topher Mitchell use to quantify the impact of experience-related investments?
    Topher Mitchell
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    Location

    Provo, Utah, United States