Tony Lutz

Tony Lutz is a seasoned information technology leader with a wealth of experience in global Fortune 50 companies, spanning various domains such as consumer banking, risk, fraud, back office operations, and more.

With expertise in business innovation, operational efficiency, and enhancing client experience, Tony has a proven track record in designing and executing global voice and contact center technologies in complex environments.

He excels in vendor management, enterprise systems development, infrastructure optimization, financial modeling, and analytics, facilitating project turnarounds and strategic alignment with business goals.

As a leader, Tony is adept at building and managing global cross-functional teams, driving program acceleration, and focusing on customer-centric IT strategies for optimal business outcomes.

Tony's education includes a Graduate Certificate in Customer Experience Management from Rutgers University and studies at Towson University. He has held key positions at companies like Verizon, Citi, Visa, State Street Bank, and JWP Information Systems.

His skill set encompasses business transformation acceleration, customer journey analytics, technology optimization, global operational expertise, leadership development, and team building among others, reflecting his passion for continuous improvement and client success.