Tony Bagalini

Tony Bagalini is a skilled support delivery leader with vast experience in scaling and enhancing global technical support teams to achieve rapid growth through best practices and hands-on team development.

He has successfully boosted customer satisfaction by implementing skills-based routing in global customer support centers and introducing customer self-service tools to enhance satisfaction ratings and improve escalation management.

Tony Bagalini pursued his Masters in Computer Science and Computer Applications at Stanford University.

His professional journey includes prominent roles like Vice President of Customer Success at Agentology Inc., Senior Director of Customer Success at Onelogin, Director of Customer Support at Azubu, and Senior Manager in technical support roles at various organizations like Lytx, Inc., Servicenow, Component Control, Symitar, and Wells Fargo.