Tom Norman FLPI

Tom Norman is an experienced, optimistic, and people-focused learning and development leader with specializations in digital learning, customer service, learning department creation, and negotiating change.

With a career spanning roles at global multinationals and SMEs, Tom possesses a deep understanding of how size, location, and culture influence learning needs. He excels in strategically creating high-quality learning frameworks that align with broader business objectives.

His strengths lie in consultative approaches and stakeholder management, consistently proving himself as a valuable strategic partner.

Tom Norman is known for his creative, results-driven, and big-picture thinking, thriving in both operational and strategic capacities. His leadership fosters engaged and effective learning teams that deliver outstanding results even in fast-paced and high-pressure environments.

Tom's educational background includes A Levels and GCSEs from Hampton School and a Bachelor of Science BSc (Hons) in Biology/Biological Sciences from the University of Leeds.

His professional journey includes roles such as Digital Learning Manager at PepsiCo, Global Learning and Development Manager at American Express Global Business Travel, Global Learning & Development Manager at HRG, Senior Product Trainer at HRG, Learning and Development Consultant at Marks and Spencer, Call Center Support Executive at Viking Cruises, PGCE Student at King's College London, and Senior Sales Consultant at Trailfinders.