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    Tom Mulliez

    Driving operations forward by blending efficiency and CX at Capital One Card

    Tom Mulliez is a husband, father of three, and a versatile professional with a diverse skill set including customer advocacy, analysis, problem-solving, strategic thinking, and sales expertise. With a background spanning various roles such as business management, e-commerce operations, marketing, and partnership development, Tom describes himself as a 'Swiss Army Knife' in his approach to navigating complex business challenges.

    Tom is an advocate for leveraging a breadth of experiences to drive comprehensive solutions, emphasizing the importance of considering interconnected impacts within organizations. He excels in ambiguous environments, where he thrives on making decisions that enhance the customer experience across all functions. Tom finds purpose in operational improvement, partnership building, and empowering his team members to excel, believing that diverse perspectives and skills within a team lead to optimal solutions.

    Having pursued an MBA in Global Business with a focus on International Business and Marketing from Virginia Commonwealth University, and a Bachelor of Commerce degree in International Business and Marketing from McGill University, Tom has a strong academic foundation to complement his extensive professional experience in companies like Capital One, Decathlon USA, and iTrekkers.

    Tom Mulliez
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    Location

    Greater Richmond Region