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Tom Mouhsian
Make Customers Your Top Priority
Tom Mouhsian is a Principal Analyst at Forrester Research in Singapore, specializing in customer experience and its impact on innovation, business growth, and competitive differentiation globally.
He completed his Bachelor's degree in International Business, Cum Laude, at Grand Valley State University.
Previously, Tom held various roles such as Visiting Lecturer at SMU, Principal Advisor at KPMG, Partner at Senteo, and Director at MWWPR, focusing on strategy, financial services, and government affairs.
With a rich background in the corporate world, Tom has honed his skills in technical CX management and connecting customer experience to financial performance.
Tom Mouhsian has also worked at the U.S. Chamber of Commerce, the Association of American Chambers of Commerce in Latin America, and The League of Arab States, showcasing his diverse experience in international relations and foreign policy.
