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Tom Kirby
Customer Experience Manager at Huel
Tom Kirby is a customer experience professional who served as the Customer Experience Manager at Huel for over 3.5 years, ending his tenure at the end of 2023.3 During his time at Huel, he led the customer experience team and achieved significant improvements, including reducing the ticket-to-order ratio.3
Professional Highlights
- Role: Customer Experience Manager at Huel14
- Previous Experience:
- Head of Customer Service at Housekeep
- Customer Care Team leader at Laundrapp2
Notable Achievements at Huel
Tom played a key role in transforming Huel's customer experience strategy, helping the company:
- Switch to a scalable customer service platform (Zendesk)1
- Provide seamless, personalized customer experiences across multiple channels1
- Improve customer service metrics and efficiency3
He has been recognized as a customer-centric professional with expertise in customer experience management5 and has been featured in podcasts discussing customer experience strategies.46
Highlights
Jul 5 · zendesk.co.uk
Fireside chat with Huel - Zendesk Webinar
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Location
Aylesbury, England, United Kingdom
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Clay can make mistakes, so please verify responses. Data is from public sources. Trademarks are property of their respective owners.
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