Tom Karinshak

Tom Karinshak, EVP and Chief Customer Experience Officer at Comcast

Tom Karinshak serves as Executive Vice President and Chief Customer Experience Officer for Comcast Cable. In this role, he oversees all of the company's customer experience operations, including Comcast's Net Promoter System (NPS) functions, to ensure they are delivering a simple, consistent and excellent customer service experience each and every time.12

Key facts about Tom Karinshak:

• Joined Comcast in 2010 after spending over 25 years in leadership roles at leading multi-service provider consumer brands12
• Previously served as Managing Director and Customer Experience Director for Barclay's Bank of Delaware and held various senior leadership roles at AOL12
• Served in the U.S. Army as a Combat Engineer Captain for six years12
• Earned a B.S. in Civil Engineering from the United States Military Academy at West Point and an M.S. in Engineering Management from the Missouri University of Science and Technology12
• Dedicated to serving his community and supporting fellow veterans and their families12
• Serves on the Board of Trustees for Peirce College in Philadelphia and the advisory board of Cancer Care Connection2
• Founding member and executive champion of the Veteran's Network Employee Resource Group at Comcast12
• Honored by the Philadelphia Business Journal with the Veteran of Influence Award in 201812

As Chief Customer Experience Officer, Tom oversees all aspects of Comcast's customer experience strategy, deployment, quality, care, and sales operations. He is responsible for developing and delivering new technologies, tools, platforms, data, and customer insight programs to empower employees and stay ahead of evolving consumer needs.2