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Tom Hershkovits
Customer Support Team Lead at Wolt
Professional Background
Tom Hershkovits is an accomplished professional with a diverse background in customer support, business administration, and psychology. He has built a solid career at Wolt, where he has distinguished himself as the Customer Support Team Lead. In this role, Tom has been instrumental in enhancing customer experiences and leading a dedicated team to effectively address customer queries and concerns. His experience as a Support Associate at Wolt prior to his promotion has equipped him with valuable insights into customer needs and operational workflows, enabling him to implement strategies that improve overall service quality and team performance.
Tom began his professional journey with various positions that have helped build his strong foundation in both customer service and administration. He served as an Intern at Cbc Sales, where he honed his analytical skills and learned the intricacies of sales processes. Additionally, his role as a Research Assistant at IDC Herzliya allowed him to engage with academic work, reinforcing his analytical capabilities and enhancing his understanding of consumer behavior.
Prior to his time in research, Tom worked as a Sales and Administration Assistant at Lider Sports Center. This position provided him with hands-on experience in sales, customer interaction, and administrative support, rounding out his skill set with practical insights into the workings of a business environment.
His blend of academic knowledge and practical experience makes Tom an asset in any team he joins, particularly in roles that intersect psychology and business, enhancing team dynamics and improving customer interactions.
Education and Achievements
Tom Hershkovits pursued his Bachelor of Arts in Psychology and Business Administration at IDC Herzliya, an institution renowned for its rigorous academic programs and focus on preparing students for the competitive business world. His double major has allowed him to gain a comprehensive understanding of human behavior as well as the strategic and operational aspects of business. Tom's academic background equips him with unique perspectives that merge psychological insights with business strategies, enhancing his ability to lead teams and connect with customers.
During his time at IDC Herzliya, Tom developed critical thinking and research skills that are vital in understanding market trends and consumer needs. His education not only laid the groundwork for his future career but also cultivated a desire for lifelong learning, which remains a core value in his professional journey. Throughout his academic tenure, he engaged in various projects that demonstrated his capabilities in teamwork, problem-solving, and effective communication.
Achievements
Tom's achievements are reflected in his professional growth at Wolt, where he has successfully moved from a Support Associate position to a leadership role as the Customer Support Team Lead. This upward trajectory highlights his commitment to excellence in customer service and team collaboration. His team's performance under his guidance has improved significantly, demonstrating his effective leadership skills and ability to motivate others to provide outstanding service.
In addition to his leadership at Wolt, Tom's previous roles have contributed to his well-rounded expertise in customer relations and administration. His diverse experiences have equipped him with a toolkit of skills that include strategic planning, effective communication, and customer-focused problem-solving. Tom's blend of psychology and business knowledge enhances his understanding of team dynamics and customer satisfaction, making him a valuable asset in any customer-centric organization.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
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Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
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Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
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Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
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Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
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Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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