Tom Gouman

Tom Gouman is the Co-founder of Humanex, a company dedicated to creating exceptional human experiences.

He currently serves as the Customer Experience Lead at Humanex/Twynstra Gudde, where he specializes in business innovation and customer experience.

Tom Gouman is an expert in customer experience, customer journey mapping, innovation, concept development, ideation, and human-centered service design.

He is also a certified LEGO SERIOUS PLAY facilitator, bringing a unique approach to problem-solving and team collaboration.

Tom Gouman pursued his education in Certified Customer Management Professional and Customer Experience Management at the School for Customer Management.

He holds a Master's degree in Sociology with a focus on policy and organizational issues from Utrecht University.

Additionally, Tom Gouman completed his Bachelor's degree in Sociology from Radboud University.

Throughout his career, Tom Gouman has held key roles such as Founder at Humanex, Customer Experience Lead at The Bridge, Adviseur at Twynstra Gudde, and Blog Author at Frankwatching.

He also gained valuable experience during his Final Internship at Twynstra Gudde.