Tom Eliaz

Tom Eliaz is currently the Senior Director of Engineering at Segment, which is now part of Twilio. He has been in this role since September 2021, following Twilio's acquisition of Segment in November 2020. His responsibilities include leading the engineering organization for Twilio Engage, where he oversees a distributed team of over 100 engineers focused on integrating various products from Segment and Twilio to enhance user personalization and marketing strategies.

Professional Background

• Twilio Engage (October 2022 - Present): In this role, Tom leads a multi-product initiative aimed at combining the strengths of Segment, SendGrid, and Twilio. He emphasizes high-scale systems and product engineering to facilitate real-time user understanding and experience orchestration.
• Senior Director of Engineering (Segment/Twilio) (September 2021 - October 2022): Managed the engineering team that developed systems allowing customers to connect with users across multiple channels.
• Director of Software Engineering (Segment/Twilio) (November 2020 - October 2021): Focused on Segment's Personas product, enhancing user identity and engagement.
• Director of Engineering & NYC Office Lead (July 2019 - November 2020): Established Segment's New York City engineering office, concentrating on foundational technologies and data solutions.

Education

Tom Eliaz holds a degree from the University of Pennsylvania.

His extensive experience in engineering leadership positions him as a key figure in driving innovation at Twilio and Segment, particularly in the realms of personalization and data-driven marketing strategies.