Tom Brennan

Tom Brennan is an experienced and innovative leader known for delivering exceptional value for customers, stakeholders, and employees.

He has a strong track record of building and leading high-performing teams to achieve results year after year.

Tom Brennan has a diverse background in executive roles at companies like Oracle, Avaya, and ServiceNow, where he held various leadership positions in customer service, digital transformation, cloud services, and global operations.

He led significant transformations in customer support services, knowledge management, operational efficiencies, and margin expansion, contributing to revenue growth and customer satisfaction.

With a BS in Computer Science from Washington State University, Tom Brennan combines his technical expertise with strategic leadership to drive business success.

His experience includes overseeing large global teams, implementing operational improvements, and executing successful digital and cloud transformations.

Tom Brennan's leadership has been instrumental in driving revenue growth, margin expansion, and enhancing customer and employee satisfaction across multiple organizations.

He has a proven track record of successfully unifying support experiences, implementing effective processes for mergers and acquisitions, and leading complex technical support organizations.

Tom Brennan's contributions to the tech industry extend to serving on the Board of Directors at Consortium for Service Innovation and holding directorial positions at companies like Cisco.

Overall, Tom Brennan's career highlights his expertise in customer service transformation, global operations, knowledge management, and technical support services.