Tom Anderson

Tom Anderson is the President and CEO of The Paper Store, a family-owned specialty gift retailer based in Acton, Massachusetts. Under his leadership, the company has expanded to over 100 locations throughout the Northeast and Florida, employing more than 3,000 people. Anderson is the son of the company's founder, Robert Anderson, and he emphasizes a strong commitment to customer service and community engagement within the business model.

Professional Background

Anderson has been instrumental in navigating challenges such as increased theft and loss prevention measures in retail. He has advocated for state support to help businesses manage these issues effectively. In recent discussions with local legislators, he highlighted the significant financial impact of theft on operations, noting that the company's "shrink rate" has risen dramatically this year.1

Business Philosophy

Anderson's approach focuses on creating a warm shopping environment and providing unique products that cater to customer needs. He believes in investing in employee training and technology to enhance customer experience both online and in-store.2 The Paper Store also engages in charitable activities, contributing over $2 million to various causes, including local hospitals and schools.3

Education and Skills

Tom Anderson holds a bachelor's degree from Boston College and is fluent in French. His professional network includes over 500 connections on LinkedIn, reflecting his extensive engagement within the retail industry.45

Community Involvement

Anderson's leadership extends beyond business operations; he actively participates in community initiatives aimed at improving local economies and supporting charitable organizations. His commitment to family values is evident as multiple family members are involved in the company.13