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Todd Forgie
Senior Director, Incident and Escalation Management at Google
Todd Forgie is a customer-focused technology executive with extensive experience in the HealthCare Information Technology Services sector. His expertise lies in managing the full P&L lifecycle, implementing and supporting Cloud, SaaS, Managed Services, and distributed applications.
Forgie is well-versed in quality management, continuous process improvement, Lean Manufacturing, and Six Sigma methodologies, highlighting his commitment to operational excellence.
With a background in leading large global teams and leveraging various operational models, such as captive operations, BPO, and technology services organizations, Forgie excels in creating high-caliber, customer-centric teams that drive successful business outcomes.
He holds an MBA from Vanderbilt University's Owen Graduate School of Management, a BS in Aerospace, and Commercial Multiengine Instrument Pilot certification from Middle Tennessee State University.
Throughout his career, Forgie has held key roles in renowned organizations such as Google, athenahealth, MEDHOST, and Healthcare Management Systems, demonstrating his versatile expertise in Incident and Escalation Management, Customer Care, Product & Technical Support, IaaS Operations, Customer Success, IT, Managed Services, and more.
His leadership extends beyond the corporate landscape, with involvement as a Board Director at TN HIMSS and previous experience in the US Navy as an Operations Specialist.