SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

University of Mumbai

Associate Director at Union Bank of Switzerland

Skills: Talent Developer · Coaching and facilitation · Blended Learning · Employee Orientations · Team Leadership

Program Manager & Scrum Master Talent & Culture 

Sr. Manager Technology Training, India Track Lead for (TAP)

As an India Program Manager, primarily responsible for TAP (Technology Analyst Training Program) and Technology Training Lead in India. Also required to perform a senior technology advisory role, act as a communication point to senior stakeholders and represent a function at various management committees. Accountable for overseeing training programs for Interns, Analyst and general staff of the Technology Division of Morgan Stanley.

Morgan Stanley

Sr. Manager, Learning & Development, Graduate Training Program Lead

Unity Logistics & Supply Services is an International company with registered & licensed offices in Dubai, Kuwait, Iraq, Pakistan, Afghanistan, and Uzbekistan. My role at UNITY  was to supervise and manage the delivery of an order, contract or project, setting the path for companies large and small to meet their goals faster with reduced risk through focused planning and disciplined execution, more efficiently and with higher-quality results – whether embarking on a major capital project or a critical initiative

Unity Logistics & Supply Services

Procurement Assistant

As an Admin Executive had to manage a department of over 375 employees in the IT division. My role included: 
*Training and supervising other support staff under me
*Conduction Lateral & Graduate Training Programs
*Set up internal/external meetings & maintain calendar of appointments	
*Handle complete end to end administrative matters	
*Assist in preparing reports/ trackers, presentation and other documents
*Coordinate with vendors and auditors	
*Manage Travel, Hotel, Forex and other arrangements for the team	
*Manage repositories of information & proper documentation of papers
*Schedule interview with candidates	
*Maintaining database of CVs	
*Updating contacts on regular basis for my BU Head
*Assist in collecting and submitting expense statements  & coordinating reimbursements	
*Actively travel for Campus recruitment all over India to the top IT Colleges	
*Arrange  regular offsites and India wide events.

Administrative Assistant

My Key responsibilities included:

*Providing Customer Service to Clients like Lloyds TSB (UK) & Compu Credit (USA)	Dealing effectively with customers, attending to complaints, queries & providing quick rectifications regarding their credit payments	*Recording customer data into the system
*Conducting Quality monitoring calls for the team	
*Regularly giving feedback & training to the team	
*Handling calls on Loans, Mortgages and Insurance queries
*Providing informative solutions for loans, credit cards & insurance	
*Offering proactive suggestions for better account management	
*Facilitating knowledge sharing sessions within teams

ICICI First Source

Senior Customer Service Executive

Infowavz International Private, Ltd. operates as a business process outsourcing; call center & customer relationship management outsourcing company in the outsourced international call center industry in India. The company delivers customer support, sales, and transaction processing services. It offers outbound and inbound phone sales and support; email management, Web chat and collaboration, business process management, technical help desk, and data mining and analysis services. The company’s electronic knowledge management proprietary processes and systems enables its clients to have on-line secured access to the company’s centers to offers monitoring, analysis, and reporting services.

Key job responsibilities include: 

*Providing Customer Service to Clients in UK & US	
*Assisting team members in the absence of the Team Lead	
*Achieving Sales targets
*Conducting part time Quality monitoring for the team	
*Dealing effectively with customers, attending to complaints, queries & providing quick solutions	*Conducting Final Verification of sales made by agents

Tisha Massey