Timothy Chan

Tim Chan is a purpose-driven customer experience professional with over 10 years of experience in service-oriented roles across various industries, including finance, telecommunications, healthcare, and e-commerce. Chan has an educational background in computer science and business administration, having earned a Bachelor of Science degree from the University of London and a Diploma and Specialist Diploma from Ngee Ann Polytechnic in logistics, materials, and supply chain management.

Chan's work experience is rich and varied, having held roles such as Senior Manager for Operations Planning, Project Management, Service Design, and Customer Experience at CPF Board, CX Strategy Partner at StarHub, and currently, Customer Success Manager at LivePerson. He's also formerly worked in other leadership roles such as Operations and Administration (Customer Experience, Operations, Healthcare) at the National University Health System and Senior Executive (Strategic, Planning, Project Management, Customer Service, Healthcare) at SingHealth.

Throughout his experiences, he has established himself as an efficient problem-solver with a passion for service excellence and process improvement. He is known for building strong relationships with different stakeholders and developing service interventions that help close service gaps, discover new possibilities, and drive results.

In summary, Tim Chan is a purposeful, efficient, and customer-centric professional with a breadth of experience in operations planning, project management, service design, and customer experience.