Timo Boezeman

Timo Boezeman is an experienced product manager and digital innovation professional currently working at CB, a company based in Culemborg, Gelderland, Netherlands.1 His current role is Product Manager Digital Customer Communication, which he has held since October 2020.1

Professional Experience

In his current position, Timo is responsible for:

• Running a strategic long-term project called "The Digital Service Desk"
• Improving digital customer communication
• Capturing and unlocking knowledge for customers and colleagues
• Enhancing customer self-reliance and satisfaction
• Increasing efficiency in Customer Service and other departments1

Prior to his current role, Timo has held several positions at CB, including:

• Change Facilitator (January 2019 - October 2020)
• Product Manager Visual & UX Design (March 2016 - December 2018)
• Sales and Account Manager Digital Media (March 2014 - February 2016)1

Skills and Expertise

Timo's areas of expertise include:

• Change Management
• Innovation
• Digital Customer Experience (CX)
• Artificial Intelligence (AI)
• Visual Storytelling1

He is known for his ability to facilitate organizational transitions, inspire and support others, and act as a C-level sparring partner to help achieve strategic goals.1

Additional Contributions

Timo is active in sharing knowledge and insights about AI and digital innovations. He has:

• Conducted inspiration sessions on ChatGPT at CB2
• Shared experiences with AI applications like Arc Search3
• Presented to management teams about AI implementation at CB4

With over 20 years of experience in the business side of technology and digital innovation, Timo Boezeman continues to play a key role in driving digital transformation and customer-centric initiatives at CB.