Tim Palmer

Tim Palmer has had a successful 30-year career in consulting, outsourcing, shared services, and global business services.

He played a pivotal role in establishing GBS organizations at Novartis, GSK, and Unilever.

At Novartis, he manages a team of over 250 people, driving major operating model, digital, process, and change projects.

Currently, Tim serves as the Head of Integrated Business Solutions and Internal Consulting at Novartis, overseeing knowledge-based services like sales, marketing, analytics, and more.

He also leads Service Design and Process Excellence for NBS, focusing on operational excellence and user experience.

Tim's past experience includes executive positions at PA Consulting, EquaTerra, and Accenture, where he specialized in outsourcing, business services, and HR solutions.

He holds a BSc in Human and Physical Geography from The University of Reading.

Throughout his career, Tim has been actively involved in industry associations like HROA and NOA, demonstrating his commitment to professional development and excellence.