Tim Hall

Tim Hall is a seasoned executive with extensive experience in the Business Process Outsourcing (BPO) industry. He currently serves as the Site Director at HGS (Hinduja Global Solutions) in San Antonio, Texas.1 Here's a comprehensive overview of Tim Hall's professional background:

Current Role

As Site Director at HGS since January 2020, Tim Hall is responsible for:

• Leading bilingual operations for multiple clients across the United States, Jamaica, and Colombia
• Overseeing both traditional call center sites and work-from-home team members
• Managing all aspects of business planning, workforce management, HR functions, compliance, and IT/facilities management
• Leading a team of 12 direct reports and over 2,000 indirect reports
• Implementing strategies for inbound sales, customer support, telecommunications, ISP, and benefits services administration1

Professional Experience

Previous Positions::

• Executive Consultant to President at Calling Solutions Inc. (2018-Present)
• Executive Director at Afni (2016-2018)
• Executive Sales Director for North American Call Centers at Myron Corporation (2013-2016)
• International Executive Director at Kipany Productions, LLC (2008-2012)
• Senior Vice President Operations at Calling Solutions, Inc (1996-2004)1

Key Skills and Attributes

• Bilingual and bicultural (English and Spanish)
• Combat veteran
• Three decades of BPO expertise
• Strategic thinker focused on revenue growth and profit margin improvement
• Specializes in inside sales, customer service, global account management, and work-at-home programs
• Experienced in sales development, KPI management, RFPs, and P&L responsibility1

Notable Achievements

• At Afni, improved a struggling center from bottom 10% to #2 ranked out of 45 centers within 6 months
• At Myron Corporation, lowered customer acquisition costs by 48% and increased revenue by 62% in the first year
• At Kipany Productions, led a turnaround project in Brazil, growing operations to over 1000 employees1

Tim Hall's extensive experience in the BPO industry, combined with his bilingual skills and leadership capabilities, make him a valuable asset in his role as Site Director at HGS.