Tijn Lambrechtsen

Tijn Lambrechtsen is a Senior System Engineer at TBAuctions, a company specializing in online auctions.1 He plays a key role in the company's IT Service Management (ITSM) and has been instrumental in improving efficiency and self-reliance within the organization.

Professional Background

Tijn Lambrechtsen is described as a well-spirited and creative team player who enjoys tackling complex challenges.2 His expertise lies in solving intricate IT problems and implementing systems that enhance operational efficiency.

Role at TBAuctions

As a Senior System Engineer, Lambrechtsen has been involved in several important initiatives:

1. ITSM Implementation: He played a crucial role in setting up a unified IT Service Desk after the company's fusion, prioritizing the establishment of a generic work method and selecting appropriate tools to support these processes.1

2. Efficiency Improvement: Lambrechtsen has contributed to increasing the efficiency of the IT department, reducing the average number of daily tickets from 100 to about 60.1

3. Automation: He has been actively involved in implementing workflow automation, using tools like the Freshservice Marketplace apps to streamline ticket routing and prioritization.1

Skills and Approach

Lambrechtsen is known for his:

• Problem-solving abilities: He focuses on resolving complex IT issues, which he finds most rewarding.1
• Proactive attitude: He takes initiative in supporting first-line support when needed.1
• Innovative thinking: He's interested in further automating processes and improving systems based on industry best practices.1

Tijn Lambrechtsen's LinkedIn profile can be found under the username "tijnlambrechtsen", where he is listed as being based in Amsterdam, Netherlands.2