Liberty High School

Arizona State University

Manager of Operations Support at TEKsystems

Tempe, Arizona, United States

- Coach and develop trainers to help them move up in the company by giving timely feedback
- Talent assess trainers and effectively communicate it to my managers to maintain visibility
- Train advanced material to associates and train other managers on company updates
- Gain buy-in and trust of my team to motivate them to hit metrics and achieve team goals
- Implemented a new structure for talent assessment to help gauge associates abilities
- Re-structured training binder to give associates access to all material taught by training team
- Spear-headed a mentor program for brand new associates entering AR department

TEKsystems

Manager of Operations Support

- Onboarded 46 new accounts receivable associates while being on the training team
- Facilitated training courses over the span of 4 weeks for associates
- Gave feedback in the form of 30-day reviews
- Talent assessed new associates for team/aging placement
- Created training courses that are now utilized in TEKsystems’ training program
- Acted as a regional team lead for one quarter
- Was used as an escalation point for high risk issues on the team
- Gave constructive feedback to the associates on my team regarding their professional development
- Created training material in the form of a 400-page onboarding binder
- Instructed advanced trainings when current training manager was unable to

Associate Trainer

- Managed $5 million worth of AR for TEKsystems by partnering with clients to improve processes
- Applied best practices to prevent inaccuracies
- Finished every quarter ranked in the top 5 BOAs in the company
- Helped team hit our goals by partnering with teammates and assisting them with their work
- Problem solved solutions for an account that had over $500k past due invoices to leave it with less than $1300 past due and no expense issues at the time of getting promoted
- Assisted with training while managing a $5 million aging

Business Operations Associate

I planned daily distribution of cars, focusing on how to maximize daily rentals yet fulfill orders for the following days.
I worked daily on communicating with customers and overcoming any challenges the customers were facing.

Hertz

Management Intern

Student-Tutor

Digital Marketing Intern

I work to help students understand classes that they are having difficulties in. I tutor calculus, accounting, economics, statistics, marketing and supply chain management. I often tutor students one-on-one in the center, or in small groups. I also work with large numbers of students during test review sessions; the largest one for me being 70 students for calculus.

As a lead tutor, I have extra responsibilities which include: effectively communicating with other staff members through email, helping run bi-weekly staff meetings, and coordinating fun staff activities.

Lead Tutor

Expect Success Coaching & Training is a faith-based company that partners with successful small business owners, sales professionals and executives to achieve the highest level of success in their businesses and careers.

Our coaches and business advisers have had extensive business experience and career success and can step into their clients’ world and quickly become a trusted adviser.

Our coaches have the knowledge to address the internal aspects of success such as fear of failure or success. Our philosophy includes “success from the inside out.” A strong internal foundation is essential to ongoing success as well as the external systems and strategies.
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I am responsible for the development and cultivation of relationships between potential Partners and Expect Success Coaching & Training. I proofread, edit and post important communications for our clients and members.

My other responsibilities are to provide timely, effective and accurate communication with potential partners to provide key decision makers with the level of confidence necessary to engage with us if appropriate.

I assist potential clients through connecting them with the right parties within Expect Success Coaching & Training to assure their needs are met.

Tiffany Thornton