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Tiandrea Leonard
J.D. Candidate at Birmingham School of Law
Tiandrea Leonard is a Senior Technical Advisor at Apple, a position she has held since June 2018.1 In this role, she is responsible for researching and resolving customer device or account issues within 20 minutes of initial contact.1 Tiandrea's expertise lies in providing technical support for Apple products, assisting customers with various challenges related to their devices and accounts.
As part of her duties, Tiandrea effectively addresses customer concerns and provides solutions to technical problems. Her work involves handling a range of issues related to Apple's products and services, demonstrating her comprehensive knowledge of the company's ecosystem.1