Thomas Wagner
Thomas Wagner is an experienced professional with a background in the telecommunications industry, specializing in Call Center studies, Customer Relationship Process Design, CRM Systems Implementation, Outsourcing, and Business Process Operation.
Throughout his career, Thomas has served as a Project Management Office (PMO) for strategic projects in telecommunications companies, led Software Factory and Process teams in Brasília, and managed technical resources for specialized technical services contracts in Public Management and Consultative Engineering.
His qualifications include Project Management, Infrastructure (Networking, Call center, IT projects), Software Factory Management, Process Mapping and Design, CRM Systems Implementation, Integration Systems Implementation, SLAs/Indicators Control Systems Implementation, Call Center Management Model Implementation, Financial BPO Analysis and Renegotiation, IT Capacity Management, Business Continuity, Technical Engineering Demands Management, Budgetary and Financial Management, Tender Process Management, Contract Management, and Solar Energy Projects Management.
Thomas Wagner pursued his education at Humboldt Schule -SP for High School and earned an Engineer's Degree in Electrical, Electronics and Communications Engineering from The University Center of FEI.
Currently, Thomas is a Founding Partner at Evolute - Energia e Consultoria, having previously held positions as Coordinator at STE - Serviços Técnicos de Engenharia S/A and Manager at Accenture.
