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Thomas Jones
Customer Success Manager at Informatica
Thomas Jones is a Customer Success Manager at Informatica, based in New York, New York. He has a robust background in financial technology (FinTech) and enterprise technology research, with significant expertise in areas such as Account Management, Enterprise SaaS Sales, and Customer Relationship Management (CRM). His role focuses on customer retention, revenue growth, and risk management, which are critical for enhancing customer satisfaction and loyalty.
Professional Experience
- Informatica: Customer Success Manager since May 2021
- Refinitiv: Customer Success Manager from July 2019 to July 2020
- Upfluence: Customer Success Manager from September 2018 to June 2019
- The 451 Group: Client Service Representative from February 2012 to August 2017
Education
- Queens College: Bachelor of Arts in Economics (2005 - 2008)
Certifications
- Data Science Career Track (Springboard, November 2021)
- Lean Six Sigma White Belt Certification (Vector International, October 2020)
Jones is recognized for his leadership skills and ability to build strong relationships with clients, contributing to his success in the customer success domain .12
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Location
New York, New York, United States
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