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Thomas Håkansson
Director of Customer Success at Algonomy
Professional Background
Thomas Håkansson is a distinguished professional with an impressive career spanning over a decade in various facets of business innovation, customer success, consultancy, business development, complex sales, large project management, and entrepreneurship. He has a proven track record, being a commendable three-time success in business turnaround management. Thomas has specialized in Software as a Service (SaaS), artificial intelligence (AI), and mega data centers while working across multiple sectors, including eCommerce, IT, industrial processes, buildings, and energy.
His extensive experience in both small and medium startups, as well as multinational enterprises, has equipped him with a unique perspective on market trends and customer needs. As the Director of Customer Success at Algonomy, Thomas demonstrates his commitment to ensuring customers derive maximum value from their investments—an invaluable trait in today's competitive marketplace. His previous roles have seen him excel at RichRelevance, where he served as both the Director of Customer Success for the Nordics and earlier as the Customer Success Manager for the same region. Through these positions, he cultivated deep relationships with clients, ensuring that their experience with the company was nothing short of exceptional.
Moreover, his role at APC by Schneider Electric as a Partner Program Manager and earlier positions at Schneider Electric indicates his versatility and ability to navigate complex organizational structures and processes. His journey started at Aktea Energy AB as an Energy Consultant, where he laid down the foundational skills that would propel his career in the technology and energy sectors.
Education and Achievements
Thomas earned his Master of Science in Engineering, specializing in Mechanical Engineering, Sustainability, and Energy Efficiency, from Lunds tekniska högskola. This strong educational background laid a robust foundation for his analytical, innovative, and strategic thinking. His academic destination not only honed his technical skills but also instilled a solid business acumen that he puts into practice across his professional endeavors.
Throughout his career, Thomas has demonstrated a remarkable ability to approach tasks systematically and with a keen sense of problem-solving. He combines a structured methodology with creative and innovative thinking, making him a valuable asset in any business setting. His personal attributes, such as his outgoing personality, sense of humor, and strong communication skills, have enabled him to build strong relationships across organizations, fostering a positive work atmosphere.
Notable Achievements
One of the highlights of Thomas's career is his significant impact on customer success. His strategic initiatives and hands-on leadership have led to numerous successful business turnarounds, thereby enhancing customer satisfaction and ensuring sustained company growth. His ability to align customer needs with company objectives has helped the firms he has worked for to maintain their competitive edge in an ever-evolving market landscape.
Thomas's career ambitions reflect his drive for continuous personal and professional development. He thrives in challenging environments that promote innovation and teamwork, contributing positively to the organizational culture. He is particularly drawn to companies that embody strong values, fostering an environment that nurtures creativity and collective achievement. Through his work, he aspires to be part of something greater, leveraging his skills and attributes to drive meaningful change.
Career Highlights
- Director of Customer Success at Algonomy: Focused on enhancing customer experiences and driving revenue growth through successful relationship management.
- Director of Customer Success - Nordics at RichRelevance: Led initiatives that improved customer satisfaction and retention, solidifying RichRelevance's position in the Nordic market.
- Customer Success Manager - Nordics at RichRelevance: Cultivated strong client relationships, ensuring their needs were met and expectations exceeded.
- Partner Program Manager at APC by Schneider Electric: Managed partner relationships and development programs that strengthened market presence.
- Concept & Business Developer at Schneider Electric: Worked on strategic initiatives to innovate existing business concepts and drive growth.
- Project Manager & Key Account Manager at Schneider Electric: Managed pivotal projects and major accounts, delivering customer-centric solutions.
- Energy Consultant at Aktea Energy AB: Provided energy solutions, laying the groundwork for his future endeavors in energy efficiency and sustainability.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
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- Reminders and Notes: Helps you remember important details about contacts
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- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Clay is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Clay as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Clay offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
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Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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Clay is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.