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Thomas Gellier
User Care Expert @Alan
Professional Background
Thomas Gellier is a seasoned professional with a robust background in international business and digital project management, bringing a wealth of experience gathered from various esteemed institutions and organizations. With a keen understanding of customer success and user experience, Thomas has made significant contributions in his roles across different sectors, particularly in technology and customer service.
As a User Care Expert at Alan, a forward-thinking health insurance company, Thomas plays a pivotal role in enhancing customer interactions, ensuring satisfaction, and fostering a user-friendly environment. His primary focus on customer success previously saw him thrive at Startup Flow, where he contributed to the growth of this innovative platform by effectively bridging the gap between the product and its users. Thomas's ability to understand and address client needs helped cultivate strong relationships, making him an integral part of the team.
With a solid foundation in project management, Thomas has also excelled as a Digital Project Manager at IMM International. His role involved overseeing various projects aimed at optimizing digital experiences, developing strategic solutions tailored to client requirements, and managing teams to ensure smooth project delivery. His expertise in navigating the complexities of digital environments has equipped him with a unique perspective on user engagement and satisfaction.
Prior to these roles, Thomas served as Development Manager at Agence COM7, where he honed his skills in business development and strategy implementation. His career began with positions at notable organizations, including a trainee role at Darty and internships at Essilor and Suavizantes y Plastificantes Bituminosos. These early experiences provided him with the foundational skills essential for his subsequent roles.
Education and Achievements
Thomas's educational journey is as diverse and impressive as his professional background. He pursued an Associate's degree in International Business/Trade/Commerce at Lycée international Jean-Pierre Vernant, which laid the groundwork for his understanding of the global business landscape. He further enhanced his expertise in franchising by studying Franchisage et exploitation de franchise at Fédération Française de la Franchise.
To deepen his knowledge in business administration, Thomas earned a Bachelor of Business Administration (BBA) from ESSEC - ESSEC Business School, one of Europe's premier education institutions. His studies were further broadened by attending Jönköping International Business School in Sweden and Yonsei University in South Korea, embracing a global perspective on business practices and networking with diverse cultures. This international education has provided Thomas with unique insights into various market dynamics, further amplifying his capabilities in navigating the international business environment.
Throughout his education, Thomas developed a strong academic foundation in crucial business disciplines, including marketing, finance, and operations, allowing him to make informed decisions in his professional roles. His commitment to continuous learning is evident in his pursuit of cross-cultural understanding and practical knowledge through these esteemed institutions.
Achievements
Thomas Gellier's career is marked by notable achievements and contributions across all the organizations he has been a part of. His hands-on experience as a User Care Expert has not only improved customer engagement but has also led to significant advancements in customer satisfaction metrics at Alan. His strategic approach towards understanding user needs has enabled the organization to refine its services and enhance user loyalty.
During his tenure at Startup Flow, Thomas's contributions were vital in optimizing the onboarding process for new clients, leading to reduced churn rates and increased client retention. His ability to analyze data and implement actionable insights has driven the success of multiple projects.
As a Digital Project Manager at IMM International, Thomas successfully directed several high-stakes projects, ensuring they remained on track while adhering to deadlines and budget constraints. His meticulous attention to detail and exceptional organizational skills made him a favorite among team members and stakeholders alike.
Additionally, Thomas's role as Development Manager at Agence COM7 was characterized by the elevation and realization of strategic business initiatives that enhanced the agency's market presence and credibility. His background in both customer-facing roles and internal project management has equipped him with a versatile skill set that is beneficial for any organization.
Moreover, his internships early on in his career have provided him with a deep understanding of operational dynamics and customer interactions in various business environments, solidifying his ability to contribute effectively in his current and future endeavors.
Thomas Gellier's professional journey, characterized by dedication to customer success and business development, continues to evolve as he tackles new challenges in international business. His passion for fostering meaningful interactions and driving strategic growth positions him as a valuable asset in any organization, paving the way for continued achievements in the dynamic world of business.
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
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- Reminders and Notes: Helps you remember important details about contacts
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- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
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Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
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Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
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Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.
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