Thomas Davidson

Thomas Davidson is a highly experienced program and project manager with over 20 years of contact center operations experience. He has a broad technology skill set, including expertise in CTI, Avaya Dialer/Call Center Support, Genesys Call Routing, Verint Systems Administration, Nice Recording Systems, and Cisco telephony systems. Thomas is incredibly organized and has successfully led numerous technology implementation projects from start to finish, meeting alL deadlines. Thomas holds numerous certifications, including AVAYA Dialer Systems, Davox Dialer Systems, Genesys Dialer Engineer V5, and Witness/Verint Administrator V5-V11.2.

Thomas received his education from New York University, where he studied English/Language Arts Teacher Education / Film. Over the years, he has proven himself to be a valuable asset to multiple organizations, including Uniphore, Group Elite, Gridspace, Wells Fargo, Cadata Corporation, BroadSoft, GEICO, and NTT DATA Services. In his roles, Thomas has held titles such as Technical Program Manager, Contact Center Consultant, Operational Risk Consultant, Dialer Manager, and Project Manager/VOIP Business Analyst/System Administrator.

Thomas has a passion for delivering high-quality work and is known for his ability to complete projects on time and within budget. He excels at identifying problems and developing solutions. His experience in various industries and expertise in contact center operations make him an ideal candidate for those seeking a skilled program or project manager for their organization.