Thierry Liebaut

Thierry Liebaut is the Director of Operations at BusinessLine, a part of the Global Technologies group, where he is responsible for developing strategies and overseeing operations for a Helpdesk and Service Management software provider. BusinessLine offers a comprehensive suite of tools for managing Helpdesk and support services, including service catalogs, knowledge bases, ticket management, asset management, and dashboards, catering to the needs of IT departments and various other departments within organizations such as HR, customer service, after-sales service, and general services.

With a background as a business owner and activity manager, Thierry has gained extensive experience in creating, developing, and reorganizing service activities in both B2B and B2C settings. His expertise spans various aspects of running a business, including strategy, finance, sales, legal, social, and regulatory matters, with a particular focus on marketing/digital marketing, team management and motivation, and integrating new technologies into operations. His diverse experiences, including roles in transitional management, have equipped him with the ability to quickly adapt to new markets and organizational structures, enabling him to become operational rapidly.

Thierry Liebaut holds a Diploma in Communication and Media Studies from Sciences Po Paris (IEP) and a Master's in Management and Marketing from Université Paris 1 Panthéon-Sorbonne.