Victor Dominello

Professional Background

The Hon. Victor Dominello is a distinguished figure in the New South Wales (NSW) Government, celebrated for his leadership and innovative contributions as a senior minister. With a productive 12-year cabinet career, Victor has held various influential portfolios including Digital Government, Innovation, Finance, and Aboriginal Affairs. His ability to navigate complex challenges has been particularly evident during the COVID-19 pandemic, where he was instrumental in implementing pivotal digital solutions like QR check-ins and vaccine certificates through the ServiceNSW app.

In July 2022, Victor was honored by The Australian newspaper as one of the nation’s top 100 innovators, a recognition that underscores his commitment to enhancing public service delivery in NSW. His role as the world’s first Customer Service Minister has left a notable impact, where he has been a driving force in creating initiatives such as the Department of Customer Service and the Digital Restart Fund aimed at modernizing public service.

Victor is lauded for his passionate advocacy for customer-centric governance and for transforming the way services are delivered to the public, making great strides that have resonated both nationally and internationally. His strategic vision and practical execution have made services more accessible and efficient for the citizens of NSW.

Education and Achievements

Victor Dominello boasts a rich educational background that has fortified his approach to innovative governance. He served as a Professor at the University of New South Wales (UNSW) and was a Director at the UNSW-UTS Trustworthy Digital Society Hub, where he engaged in crucial discussions around the intersection of technology and consumer trust. His academic insights have complemented his practical governance experiences, allowing him to meld theory with actionable strategies.

Victor is recognized beyond the political landscape, having been a Co-Founder of ServiceGen and holding various advisory roles, including as a Strategic Advisor and Luminary Member at Accenture Australia, where he helped steer discussions on digital transformation in public services. His contributions have solidified his reputation as a leader in the realm of digital identity, serving as Chair of the Federal Ministerial Advisory Committee on Digital ID at the Australian Government Department of Finance.

Through his efforts, Victor has advocated for the embodiment of digital solutions in public services and has consistently promoted the use of technology as a catalyst for change. His leadership roles, such as the former Chair of Services Australia Interim Independent Advisory Board, demonstrate his commitment to responsible governance and systemic enhancement.

Achievements

1. Top 100 Innovators: Honored by The Australian newspaper in July 2022, a testament to his innovative mindset and transformational efforts in public service.
2. Customer Service Minister: Pioneered a global first by being appointed the world's first Customer Service Minister, laying the groundwork for an enhanced customer experience in government services.
3. Digital Government Leadership: Spearheaded various initiatives that have transformed public service delivery in NSW, focusing on efficiency and consumer satisfaction through digital solutions.
4. COVID-19 Digital Response: Played a key role in leading NSW through the pandemic, implementing critical digital measures such as QR code check-ins and vaccine certificates, significantly aiding in public health management.
5. Advocacy for Aboriginal Affairs: Demonstrated a commitment to Aboriginal communities through various ministerial roles, advocating for their rights and improving service accessibility.
6. Educational Engagement: Contributed to higher education as a professor, influencing future leaders in governance and digital strategy.
7. Collaborative Roles: Engaged with significant organizations such as the Tech Council of Australia and the Brain and Mind Centre, showcasing his collaborative approach to solving complex societal challenges.
8. Transformational Leadership: As part of the leadership group during the COVID-19 pandemic, Victor demonstrated resilience and adaptability, inspiring positive change during unprecedented times.