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Thanh-Thuy Ngo
Consumer Insights - Conversational Intelligence - SaaS
Professional Background
Thanh-Thuy NGO is a highly accomplished professional with over 14 years of experience in the IT and software sales industry. Renowned for her customer-centric approach and consultative sales techniques, Thanh-Thuy has demonstrated exceptional skills in both Account Management and New Business Development roles. Her strategic thinking and effective communication skills enable her to fully understand clients' unique priorities and align the sales cycles, ensuring successful deal closures within forecasted timelines.
Thanh-Thuy lives by the principle that fostering collaborative team environments leads to positive impacts in the lives of colleagues and clients alike. She approaches her work with a self-motivated, entrepreneurial, and curious mindset which continually drives her to seek innovative solutions and build meaningful relationships within her industry.
Education and Achievements
Thanh-Thuy pursued her studies at ESCI, where she gained foundational knowledge and skills that have contributed significantly to her professional journey. As a graduate of ESCI, she has assimilated critical thinking and analytical skills that complement her sales expertise, allowing her to navigate complex market landscapes effectively.
In her illustrious career, Thanh-Thuy has held various prestigious roles across multiple notable organizations. She kicked off her career at Gartner, emerging as a Major Account Sales Executive, where she honed her skills in relationship management and high-stakes negotiation.
Thanh-Thuy's roles have included:
- Account Executive at Salesforce: Here, she contributed to the company’s growth while refining her account management skills and deepening her understanding of customer relationship management tools and processes.
- Regional Sales Manager at Fuze: This role allowed her to take charge of regional sales initiatives, strategically leading her team to achieve impressive sales targets and expanding the company’s market presence.
- Major Account Sales Executive at Gartner: Continuing her success at Gartner, Thanh-Thuy played an instrumental role in managing some of the firm's largest clients, maintaining exceptional client relations and driving business growth.
- Senior Maintenance Channel Specialist - Europe at Parametric Technology Corporation: She leveraged her technical sales experience to bridge the gap between client needs and product capabilities, ensuring optimum satisfaction and success.
Her entrepreneurial spirit led her to found timetoeat'ngo, an initiative emphasizing the importance of good nutrition and community engagement through food-related ventures. Today, as a Conversational Intelligence Evangelist at Talkwalker, Thanh-Thuy focuses on enhancing corporate communication strategies, integrating conversion-focused insights, and assisting teams to track and measure the success of customer conversations.
Notable Achievements
Throughout her career, Thanh-Thuy has been recognized for numerous achievements, including but not limited to receiving accolades for exceptional sales performance at both Intercontinental Hotels Group (IHG®) and European-Gateway. Under her leadership as the RVP Business Development - EMEA at European-Gateway, she expanded the client base significantly and helped elevate the company’s presence in key markets across Europe.
At Salesforce, her impact was marked by surpassing quarterly revenue goals, a testament to her persuasive sales techniques and ability to build lasting client relationships. Her tenure at Fuze has similarly seen the establishment of strategic partnerships that have propelled the company’s business objectives, showcasing her value in not just sales, but also in forging collaborative alliances that pace industry growth.
As she tackles new challenges at Talkwalker, Thanh-Thuy continues to leverage her vast knowledge and experience to drive conversation intelligence and push for innovative practices that resonate with clients and elevate their business operations. The philosophy of prioritizing the customer experience remains a cornerstone of her approach, fundamentally illustrating Thanh-Thuy’s commitment to excellence and her keen ability to make a positive difference in her field.
Tags
IT sales
software sales
customer-centric approach
consultative sales
Account Management
New Business Development
strategic thinker
collaborative team
corporate communication
Salesforce expertise
Gartner professional
entrepreneurial spirit
Account Executive
timetoeat'ngo
EMEA Business Development
food nutrition initiatives
sales strategy
client relationships
tactical sales alignment
Location
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