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Thalia Baigorria
Sr. HRA at Amazon
Professional Background
Thalia Baigorria is an energetic and self-motivated professional specializing in Hospitality Management, with diverse expertise in Marketing, Event Management, and Human Resources. With a clear focus on delivering exceptional customer experiences, she has proudly made significant contributions to several esteemed organizations in the hospitality industry. Currently serving as a Senior Human Resources Associate at Amazon, Thalia leverages her extensive knowledge and experience to facilitate organizational effectiveness and employee engagement in a fast-paced environment.
Thalia began her career with a solid foundation in various roles at Marriott Hotels, where she honed her skills across multiple departments. Starting as a Guest Services Associate at the Renaissance Boca Raton Hotel, she quickly demonstrated her capability and commitment, leading her to progress through various positions including Guest Services Supervisor and Groups Manager. Her time at Marriott allowed her to develop a well-rounded skill set, giving her invaluable insights into the intricacies of hospitality operations while enhancing her customer service skills.
Expanding her horizons within the organization, Thalia took on the role of Sales and Catering Administrative Coordinator at Marriott Fort Lauderdale North. Here, she played a critical role in supporting event planning and execution, which further fueled her interest and expertise in Event Management. Eventually, her hard work led her to the position of Human Resources Coordinator for the Caribbean and Latin America (CALA) region at Marriott International, where she implemented innovative HR strategies that significantly enhanced employee satisfaction and performance.
Throughout her career in hospitality, Thalia has demonstrated a commitment to continuous growth and learning. Her high-energy personality and ability to thrive in fast-paced, matrix environments have positioned her as a dynamic contributor in every role she has undertaken.
Education and Achievements
Thalia Baigorria’s educational journey in Hospitality Management began at Lynn University, where she obtained her Bachelor of Arts in Hospitality Management. Complementing her undergraduate studies, she also pursued a Certificate in Hospitality and Tourism Management at Florida Atlantic University. This diverse educational background has equipped her with a solid understanding of the hospitality landscape, enabling her to excel in various areas of the industry.
Her pursuit of knowledge and dedication to professional development is evident in her ability to balance a rigorous academic schedule while gaining practical experience through internships and entry-level roles within esteemed hospitality organizations. Thalia successfully transitioned from an academic setting to a professional one, proving her keen ability to apply theoretical knowledge in real-world scenarios.
Skills and Expertise
Thalia is bilingual, fluent in both English and Spanish, which allows her to effectively communicate with a diverse clientele and empower multicultural team dynamics. Her proficiency in both languages is a tremendous asset in the international realm of hospitality management, where understanding and connecting with guests from different cultures is key.
In addition to her linguistic skills, Thalia possesses a strong foundation in hotel operations, human resources, and event management. Some of her core competencies include:
- Strategic Planning in Hospitality Operations
- Exceptional Customer Service Standards
- Human Resource Management and Employee Engagement
- Event Planning and Coordination
- Multicultural Team Dynamics
Her experience across various hospitality roles, from frontline guest services to strategic human resource functions, underscores her versatility and adaptability, making her an ideal candidate for multifaceted roles within the hospitality sector.
Notable Achievements
Thalia's professional journey has been marked with numerous achievements. Transitioning from entry-level roles to key positions within renowned organizations such as Marriott International and Amazon speaks volumes about her hard work and dedication. Notably:
- As a Human Resources Coordinator for CALA at Marriott International, she successfully enacted HR initiatives that enriched workplace morale and provided tailored support to employees across the Caribbean and Latin America region.
- During her time as a Groups Manager at the Renaissance Boca Raton Hotel, she played a pivotal role in enhancing group bookings and event executions, which directly contributed to increased revenue for the hotel.
- Her success in balancing extensive guest services while facilitating seamless experience management at Marriott Harbor Beach Resort & Spa demonstrates her outstanding organizational skills and commitment to excellence.
In conclusion, Thalia Baigorria’s vibrant career in the hospitality industry showcases her energetic approach, exceptional customer service, and remarkable adaptability across various roles. With a strong educational foundation, hands-on experience in diverse environments, and a firm commitment to personal and professional development, she continues to pave the way for success in her career and the hospitality industry as a whole.
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