Terrance D.

Directed retail operations for 15+ years at stores with $52.12M in sales; grew sales 5% & met sales goals of $52.12M.

Terrance Dennis is a retail management expert with over 15 years of experience overseeing call center operations supporting 300+ retail stores.

Known for managing retail stores with $37.5M in annual sales, enhancing annual store sales by $1.750M, and achieving 5% year-over-year sales growth.

Skilled in developing strategies for exceptional customer service, leveraging metrics for goal achievement, staff training, and effective problem resolution using Microsoft Office tools.

Terrance has a background in retail management, operations management, merchandising, workforce planning, outsourcing, and international business.

Educationally, Terrance has studied at Florida Memorial University, Duke University's The Fuqua School of Business, and received certifications in MBTI Qualification, Effective Facilitation, and Call Monitoring and Coaching.

Terrance has held various positions at The Home Depot, including Store Manager, Specialty Manager, Call Center Manager, and Operations Manager, showcasing a diverse range of leadership and managerial skills.

He has also been associated with organizations such as AEAONMS, Integrated Leadership Development, Inc., Life-Long Leadership, Inc., and has a proven track record of exceeding sales targets and driving business growth.