Tanya Regan

Tanya Regan is a Service Account Manager at Stripe, based in Elk Grove, California. She has been with the company since September 2018, where she initially served as a Service Account Manager before transitioning to a Program Manager role in April 2023. In her current position, she is responsible for monitoring account data compromise notifications, managing communication with affected merchants, and ensuring compliance with service level agreements (SLAs) for case resolution.1

Professional Background

• Experience at Stripe:

  • Program Manager (April 2023 - Present): Focuses on account data compromise notifications and merchant support.
  • Service Account Manager (September 2018 - May 2023): Managed a portfolio of high-touch accounts, providing specialized guidance on tax reporting and optimizing Stripe integrations.

• Previous Roles:

  • Customer Operations Lead at LoopUp (June 2008 - March 2015): Led the US support team for conferencing tools and coordinated emergency responses.
  • Support Escalation Engineer at Fios, Inc. (July 2004 - September 2005): Assisted clients with database applications and maintained user documentation.

Education

Tanya holds an Associate's degree in Graphic Arts from Cabrillo College and completed a Computer Software Engineering course at Hackbright Academy in 2017.1

Her extensive experience in customer service and account management, coupled with her technical skills, positions her as a valuable asset in the tech industry.