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    Sylvia Zelaya

    IT Process Manager (knowledge, Request, Incident, Problem ) & Self Service Portal at DaVita Kidney Care

    Sylvia Zelaya is an experienced professional with a background in Computer Science and Mathematics, holding certifications in ASQC & ISTQB.

    She has a strong track record of delivering high quality projects on time by collaborating with on- and off-shore teams to ensure business-driven requirements and prioritization.

    Sylvia specializes in Testing Strategies, Healthcare - Clinical EHR software, and Process Improvement.

    Her educational background includes studying Computer Science at the University of Maryland, College Park, and Mathematics and Computer Science at Vanderbilt University.

    Sylvia has held various roles at DaVita Kidney Care, including IT Process Manager, IT Knowledge Manager, Help Desk Manager for Clinical Applications, Quality Assurance Supervisor, Software QA Coordinator, and Sr Quality Assurance Analyst.

    She has also served as President & CEO at SEZ Inc dba Curves for Women and has previous experience in quality assurance and systems engineering roles at GE Information Services, GXS, and IBM.

    Sylvia's expertise includes determining viable requirements, engaging QA from project inception through delivery, creating test plans with traceability and risk assessment testing, and sharing metrics for real-time adjustments necessary for deployment.

    Sylvia Zelaya
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    Location

    Franklin, Tennessee, United States