Sylvia Chagas

Sylvia das Chagas is a professional with a diverse educational background and rich experience in various roles.

She holds a Bachelors of Science in Psychology and Neuroscience from the University of Massachusetts Amherst, as well as certificates in User Experience from Bentley University, Graphic Design from Tufts University, and Conversation Design Certification from Soul Machines.

Sylvia currently serves as a Senior AI Conversation Designer at Drift, bringing her expertise in user experience and design to the field of artificial intelligence.

Her previous roles include a stint as a UX Designer at Stibo Systems, Project Specialist at PTC, Associate UX Researcher at UserTesting, Renewal Sales Coordinator at PTC, Small Business Specialist at Citizens Bank, and an Educator at lululemon.

Prior to that, she gained experience as a Customer Service Specialist at Fitzgerald Health Education Associates and as a Research Assistant at the Neurocognition and Perception Lab at the University of Massachusetts Amherst.

Sylvia das Chagas has a well-rounded background that combines psychology, design, and technology, making her a valuable asset in the realm of conversation design and user experience.

Her educational qualifications coupled with her professional experience showcase her versatile skill set and passion for creating meaningful user interactions.

With a blend of academic knowledge and hands-on experience, Sylvia continues to make significant contributions in the field of AI conversation design.