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Swarnam Ramnarayanan
Customer Success Manager at Progress
Swarnam Ramnarayanan is an accomplished Customer Relationship Management (CRM) Manager with a strong technical background in troubleshooting, debugging, and engineering services. Not only does she have excellent skills in project execution, Scrum methodology, and sprint planning, but she also has expertise in data visualization, building dashboards, and analytics.
Swarnam has been in the industry for many years, and her career started with her role as a Graphic User Interface (GUI) Designer at Financial Services Authority. She then moved to Informatics (I) Limited as a Web Support Engineer where she gained experience with web development technologies such as HTML, CSS, JavaScript, XML, and JSON. Later, Swarnam worked at FusionCharts, first as a Senior Technical Specialist, then as a Customer Support and Success Manager. Her latest role is the Customer Success Operation Manager at Progress.
Throughout her career, Swarnam built a team of 8 people and successfully executed five products simultaneously. She also has experience in technical demonstrations, pre and post-sales support management, and ensuring customer satisfaction.
