Indian Institute of Planning and Management

Bhavan's College

Sathaye College

Cardinal Gracias High School

Senior Associate Director at CarDekho

•	New Auto Dealer Sales for West Zone at CarDekho.com & BikeDekho.com
•	Responsible for driving the P&L for entire set of technology solutions and business lines by building and leading teams in specified zones
•	Create the annual operating plan and sales action plan for the region
•	Build, train, manage and lead a team to drive P&L across all product solutions
•	Develop and maintain the Dealer partnership network with key stakeholders in the region – especially dealer principals and key financial institutions
•	Take decisions on regional pricing decisions for customised solutions
•	Assess customer needs and sell customised solutions across multiple products
•	Generate customer insight to feed into and shape product development plans
•	Drive launch of new products within the region

CarDekho

Senior Associate Director

Skills: New Business Opportunities · Customer Data · Communication · Salesforce.com · Team Management · Problem Solving · Business Development · Presentation Skills · Strategic Thinking · Business Strategy

Zonal Head

Associate Director

Senior General Manager

Zonal Manager - BikeDekho

Regional Manager - BikeDekho

Skills: New Business Opportunities · Customer Data · Communication · Team Management · Problem Solving · Business Development · Presentation Skills · Strategic Thinking · Business Strategy

Mahindra Group

Mojo Manager

•	Part of the Mojo Crack Team
•	Responsible to meet the actual retail at the dealerships.
•	Ensure that the entire sales cycle is adhered to at the channel partner (Dealer or Secondary Network).
•	Responsible for adherence to CI Norm at the dealership end and highlight deviation, carry out regular reviews and extend necessary support to meet the same.
•	Ensure that the dealers and secondary networks are religiously adhering to DMS.
•	Tracking and efficient management of Inventory Records of Dealers (both Vehicles stock as well as spares) and furnish reports based on that to the CBMs
•	Meeting the Volume Targets for the Dealers.
•	Planning and Execution of Tactical Activities with the dealers as per the allotted budget.
•	Monitoring the support from Service Engineers, Customer Support Functions and other stakeholders involved for the smooth functioning of the Touch Points.
•	Monitoring the Dealer’s Financial Health and take care of dealer long term development.
•	Execution of the plans to face market forces like, seasonality, competitors new launch etc.
•	Monitoring the day to day operation of the dealers and sort out ambiguities.
•	Tracking Enquiry Management and work towards improving enquiries as well as conversion percentage.
•	Engaging with the customer on a regular basis and work to improve upon customer satisfaction and word of mouth praise for building image of the brand.
•	Training the sales person at the dealerships to result in effective sales.
•	Tracking the sales on a daily basis and furnish DSR at the day end. Also, create various other types of trends analysis and forecasting reports to help management take decisions. 
•	Ensure that the Service Centers are adhering to the Service Processes and highlight deviations.
•	Monitoring the day to day operation of the dealers and sort out ambiguities.
•	Maintaining Enquiry Management and work towards improving enquiries as well as conversion percentage.
•	Responsible for Customer Satisfaction at all occasions.

Territory Manager – Sales

•	Responsible for the sales of Mercedes Benz Cars.
•	Planning and executing various marketing activities like Mall and Society Events.
•	Generating the enquiries and qualifying the prospects.
•	Building up and maintaining Corporate and DSA Tie-ups.
•	Managing accounts of High Profile customers and Celebrities.
•	Identifying and meeting customer needs to exceed business objectives.
•	Market Research and Competition Analysis.
•	Preparing various sales reports.

Shaman Wheels - Mercedes Benz

Sr. Sales Consultant

•	Responsible for the sales of BMW Cars.
•	Planning and executing various marketing activities in various Corporates like Corporate Emailers, Kiosk Setups, Specialised Schemes, etc.
•	Generating the enquiries and qualifying the prospects.
•	Building up and maintaining Corporate Tie-ups and managing the Corporate Portal.
•	Guiding a team of Marketing Executives in managing various marketing activities.
•	Managing accounts of High Profile customers and Celebrities.
•	Identifying and meeting customer needs to exceed business objectives.
•	Market Research and Competition Analysis.
•	Preparing various sales reports.

Navnit Motors Pvt Ltd. - BMW

Product Manager

•	Responsible for the sales of Maruti Suzuki Cars in Corporate and Fleet Sales.
•	Planning and executing various marketing activities in various Corporates like Corporate Emailers, Kiosk Setups, specialised schemes, etc.
•	Generating the enquiries and qualifying the prospects.
•	Building up and maintaining Corporate Tie-ups.
•	Guiding two Corporate Sales Team and a Marketing Team in achieving the sales target.
•	Identifying and meeting customer needs to exceed business objectives.
•	Preparing various sales reports.

Shivam Autozone (India) Pvt. Ltd. - Maruti Suzuki

Assistant Manager – Corporate Sales

•	Responsible for handling a team of Asstt. Managers and Business Development Managers, guiding them to manage and procure new Channel Partners.
•	Driving the team to think out of the box and exceed sales target expectations.
•	Developing the Channel Partners and managing sales through them in Mumbai City.
•	Preparing various sales reports.

Matrix Cellular

Sr. Manager – Channel Sales

•	Responsible for handling a team of Sales Executives.
•	Driving the team to think out of the box and exceed sales target expectations.
•	Setting up strategic Branch Level Competitions to improve the Sales Performance.
•	Preparing various sales reports.

Bharti AXA Life Insurance

Manager – Sales

•	Responsible for handling a team of Agency Associates and Agent Advisors.
•	Driving the team to think out of the box and exceed sales target expectations.
•	Guiding the Agency Associates into various Marketing activities like Cooking or Rangoli Competitions, in order to generate leads to recruit Agent Advisors and other engagement activities like Lucky Draw to increase footfall of these leads into the branch to attend Career Seminars.
•	Designing the Marketing Strategy to guide the Agent Advisor into various Marketing Mall and Society activities like Tulsi Plant Distribution or Drawing Competition to generate Product Specific Leads, setting up Kiosks at various Retail Outlets, Schools, Restaurants, Corporate Offices, etc.
•	Preparation of marketing plan and ensuring the effective utilization of marketing budget for the smooth functioning of all promotional activities.
•	Setting up strategic Branch Level Competitions to improve the Sales Performance.
•	Preparing various sales reports.

Max New York Life Insurance Co. Ltd.

Skills: Communication · Team Management · Problem Solving · Telecommunications

3 Global Services Pvt. Ltd.

OJT Coach

•	Responsible for handling a team of Advisors, in the customer retention department.
•	Retaining customers, who called to cancel their Mobile Phone contracts, address their queries and also upgrade their contracts.
•	Mentoring the team and also managing the Service Levels on the floor.
•	Preparing various reports.

Lead Advisor

Skills: Communication · Telecommunications

Senior Advisor

Advisor

•	Responsible for providing assistance to the Brokers in the US for Broker Division of Citi Home Equity.

TCS e-Serve International Ltd.

Junior Processing Officer

•	Responsible for making outbound calls to Customers in the US for Credit Card Collections for Providian Bank.

Epicenter Technologies Pvt. Ltd.

Customer Relationship Associate

•	Responsible for Marketing the Data Digitisation and Back Office Operations and assisting in Managing Project Co-ordination.
•	During my service, I have work on Projects such as Encyclopædia of Hindi Cinema, a prestigious coffee-table book, co-published by Encyclopædia Britannica & Popular Prakashan, which received an Award for Excellence in Publishing, in February 2004. Invention of a Nation, published by Christopher Hurst Publications, Sanjeev Kapoor’s Recipe Books, International Cooking by Karen Anand, Mumbai by Night by Rashmi Uday Singh, all published by Popular Prakashan and some others book by Popular Prakashan and Orient Longman Publications.
•	I had also acquired the tie-up with Banks like Saraswat Bank, Canara Bank and Corporation Bank for the Data Digitisation Processes.

Swapnil Patil