Swapnil Jain

Swapnil Jain is the Co-Founder and CEO of Observe.AI, a company that focuses on enhancing contact center performance through artificial intelligence. Under his leadership, Observe.AI has developed an intelligent workforce platform that integrates AI into customer interactions, aiming to optimize agent performance and automate processes to boost revenue and customer retention. The company has successfully secured $88 million in funding from various investors, including Menlo Ventures and Y Combinator, and serves notable clients such as 23andMe and Pearson.12

Background and Education

• Education: Swapnil holds a Bachelor of Technology (B.Tech.) in Computer Science from the Indian Institute of Technology, Delhi (2008-2012). He also completed an Entrepreneurship program at Y Combinator in 2018.12
• Professional Experience: Before founding Observe.AI in August 2017, he worked at Twitter as a Technical Team Lead and Senior Software Engineer, where he gained significant experience in software engineering.12

Skills and Expertise

Swapnil is proficient in various technical areas including:

• Artificial Intelligence (AI)
• Machine Learning
• Software Development
• Customer Retention Strategies

His extensive background in technology and leadership has positioned him as a key figure in transforming how businesses utilize AI to enhance operational efficiency.12