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Suzanne Matthews
Collections Manager at Twilio Inc.
Professional Background
Suzanne Matthews is a highly accomplished and dynamic professional with extensive experience in credit and collections management, project management, and process management. She has built a strong career with significant blue-chip organizations, demonstrating versatility and focus in all her endeavors. Suzanne is a proactive contributor to her teams, known for her clear communication and unwavering commitment to excellence in client-focused situations. Her career is marked by a consistent record of accomplishing excellent results, making her a sought-after professional in the financial management domain.
Over the years, Suzanne has honed her skills in managing credit and collections functions in various prominent organizations. Currently, she serves as the Collections Manager at Twilio Inc., where her expertise in managing collections processes has contributed significantly to the organization’s financial health and customer satisfaction. Prior to her role at Twilio, she was the Senior Manager of Credit & Collections at Keysight Technologies, where she demonstrated her leadership in overseeing credit operations, improving cash flow, and enhancing client relationships.
Her career journey also includes important positions such as Credit and Collections Manager at Keysight Technologies, Customer Relationship Manager at Cisco, and Billing Collections Manager at Magnet Networks. These roles allowed her to build and implement credit and collections strategies that improved operational efficiency and increased profitability. Furthermore, Suzanne has excelled in leadership roles, such as Head of Income Recovery at Tesco, where she effectively managed income recovery processes, ensuring financial objectives were met while providing outstanding service delivery.
Through her eclectic career, Suzanne has been recognized for her forward-thinking approach and her ability to drive change management initiatives. This quality has enabled her to lead teams through transitions smoothly, ensuring that organizational objectives align with industry standards and best practices. As a certified Prince2 Practitioner since June 2018, she has a solid foundation in project management principles, enhancing her ability to manage complex projects effectively while maintaining a focus on achieving desired outcomes.
Education and Achievements
Suzanne Matthews pursued her Bachelor's degree in Credit Management at the prestigious Dublin Institute of Technology. This educational background has laid a strong foundation for her career in the financial management field, equipping her with the theoretical knowledge and practical skills needed for excelling in credit and collections management. The education she received further complements her professional experience, allowing her to implement effective strategies and foster lasting relationships within organizations.
Across her career, Suzanne has made notable achievements that underline her capabilities as an expert in credit and collections management. She has been instrumental in developing processes that mitigate risks related to credit and collections while enhancing the efficiency of operations. Her ability to recognize and implement change management practices has positioned her as a leader in her field, allowing her to guide her teams through various operational improvements successfully.
Achievements
Some of Suzanne's key achievements include:
- Implementing Effective Credit Management Strategies: Throughout her career, Suzanne has developed and executed credit management strategies that have significantly improved cash flow and reduced bad debt percentages in the organizations she has worked with.
- Leading Change Management Initiatives: Suzanne has successfully led multiple change management initiatives in various roles, transforming operational processes and enhancing overall efficiency. Her positive attitude towards change has proven beneficial in facilitating smooth transitions within teams.
- Enhancing Client Relationships: With her strong communication skills, Suzanne has excelled in building and maintaining relationships with clients, ensuring high levels of customer satisfaction and repeat business. Her focus on understanding client needs has been a critical factor in achieving desired financial outcomes.
- Recognition in Project Management: As a certified Prince2 Practitioner, Suzanne has successfully managed various projects in her career, delivering results within budget and on schedule. This certification has equipped her with the necessary skills to manage complex projects effectively, further elevating her professional standing.
- Mentorship and Leadership: Recognized for her leadership skills, Suzanne has taken on mentoring roles within her teams, fostering growth and development among her colleagues. Her ability to inspire and motivate has made her a valued leader and a positive contributor to organizational culture.
In summary, Suzanne Matthews stands out as a highly skilled Professional in Credit and Collections Management. With her robust educational background, extensive experience in leading blue-chip organizations, and a track record of outstanding achievements, she continues to make a significant impact in her field. Her dedication to excellence, strategic thinking, and passion for fostering change make her an invaluable asset in the financial management landscape.
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