Suzanne Hopkins

Suzanne Hopkins is a highly experienced sales and service leader with more than 20 years of experience across diverse industries, including call center management, insurance, telecommunications, real estate, and software. She has held leadership positions in both sales and customer service, developing a unique perspective that combines these crucial aspects of business.

Her extensive background enables her to develop a phenomenal customer experience through the intersection of sales and service processes. Suzanne is a strategic thinker, effective in driving initiatives across business units using a disciplined, analytical, and collaborative approach. She excels in building and leading high-performing teams, promoting collaboration, teamwork, and employee engagement.

Throughout her career, Suzanne has worked with several fantastic teams, gaining experience in BPO, B2B, and B2C sales and service. She is operationally focused, with a particular expertise in building new call center enterprises, developing sales cultures, and continuously improving customer service and business processes.

Suzanne has many strengths, including strategic planning, sales strategy and performance, call quality management, client relationship management, account management, project management, performance analysis, marketing integration and operations, outsourcing and vendor management, team leadership, staff development, coaching, budgeting, forecasting, and P&L management.