Sushma Ashutosh

Sushma Ashutosh is a proficient Customer Engagement Leader with a strong technical background who excels at bridging the gap between customers, technical teams, and management. She effectively communicates with customers, grasps and analyzes their business requirements, and aligns them with product features. Utilizing her technical expertise, she prioritizes and resolves customer issues, recommends solutions, and markets software updates. Sushma significantly contributes to user adoption, customer retention, and product renewals across various industries. She holds a Master of Science in Information Systems Development and a Bachelor of Science in Information Science and Engineering, with a background in telecom, broadcasting, finance, and other sectors. Previous roles include Director of Technical Solutions at Socially Determined, Client Services Manager at Ordway Billing, and various customer engagement positions at GoodSeeker, Atero, and Clarabridge.