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Susan Tramell
Director of Post Closing at Movement Mortgage
Professional Background
Susan Tramell has cultivated an impressive career in the mortgage and banking industry, particularly in post-closing processes and operations management. With extensive experience spanning multiple key roles, Susan has demonstrated exceptional leadership and strategic oversight at prominent financial institutions.
Currently, Susan serves as the Director of Post Closing at Movement Mortgage, where she oversees critical processes that ensure the seamless completion of loan transactions. Her commitment to operational excellence has positioned her as a vital resource in optimizing workflows and enhancing customer satisfaction within the closing process.
Before taking on her current role, Susan enjoyed a successful tenure at SunTrust Bank, where she served as Group Vice President - Closing Manager for the Orlando HUB. In this capacity, she was responsible for managing closing operations, ensuring regulatory compliance, and streamlining processes to improve efficiency. Susan’s role as Group Vice President, Post Closing at SunTrust Mortgage further solidified her reputation as an expert in post-closing management, where she implemented strategic initiatives that significantly improved turnaround times and quality control.
Susan's impressive career began at National City Mortgage, where she held multiple executive positions, including Vice President, Retail Production Support and Vice President, Post Closing. These roles equipped her with invaluable insights into retail lending operations and post-closing efficiencies, allowing her to significantly contribute to the company's operational strategies. Her keen understanding of the mortgage landscape has been instrumental in driving improvements and fostering robust operational frameworks.
Earlier in her career, Susan worked as the Regional Operations Manager and Post Closing Supervisor at Commonwealth United Mortgage and Bank United of Texas. These foundational roles provided Susan with hands-on experience in managing teams, developing workflows, and enhancing customer service in all aspects of the post-closing process.
Education and Achievements
Susan Tramell holds a Bachelor of Science degree in Business from the University of Maine, which provided her with a strong financial foundation and an analytical approach to problem-solving. Her educational background, combined with her extensive professional experience, has equipped her with the necessary tools to thrive in the fast-paced environment of the mortgage industry.
Throughout her career, Susan has consistently demonstrated a commitment to excellence in her work, making a significant impact on the organizations she has been a part of. Her strategic mindset and ability to lead teams have contributed to her notable achievements in improving operational processes and enhancing team performance.
Key Achievements
- Successfully improved post-closing operational efficiency at SunTrust Mortgage, resulting in faster turnaround times and increased customer satisfaction.
- Played a key role in the development and implementation of streamlined procedures at Movement Mortgage, enhancing collaborative efforts across departments.
- Demonstrated exemplary leadership as a director, fostering a culture of continuous improvement and professional development among team members.
- Cultivated a strong professional network within the mortgage industry, positioning her as a thought leader in post-closing processes.
Susan Tramell’s professional journey in the banking and mortgage sectors reflects her unwavering dedication, expertise, and passion for service. As she continues to lead and innovate within the industry, her impact will undoubtedly inspire the next generation of professionals seeking to excel in this competitive field.
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