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Susan Needel
Senior Order Management Specialist/Credit Associate at Digital Lumens
Professional Background
Susan Needel is an experienced customer service, sales support, and operations professional with a compelling career spanning over 20 years. With a strong foundation in customer relationship management, Susan has successfully navigated various roles within diverse organizational settings, including multinational corporations. She possesses a nuanced understanding of customer service dynamics in global account structures, making her an invaluable asset for any company striving to enhance its customer engagement and operational efficiency.
Throughout her career, Susan has demonstrated her ability to lead teams effectively, manage complex customer service operations, and deliver results that exceed expectations. Notably, she held the position of Director of Worldwide Customer Service Operations - Supply Chain Management at LSI Corporation, where she was responsible for overseeing customer service functions across multiple regions, including Europe and North America. Susan’s leadership and strategic insight have contributed significantly to LSI Corporation's ability to optimize supply chain performance, enhance customer satisfaction, and drive operational excellence.
In her role as Senior Order Management Specialist/Credit Associate at OSRAM (formerly Digital Lumens), Susan utilized her skills in organization and communication to streamline order processes while maintaining strong relationships with clients. Her experience at OSRAM further solidified her role as a problem solver, emphasizing the importance of understanding customer needs and championing their passions in the business environment.
Education and Achievements
Susan earned her Bachelor of Arts in Business Management from Boston College, equipping her with a robust foundation in business principles that have underpinned her successful career. Her educational background complements her extensive professional experience, allowing her to forge meaningful connections with clients and effectively address their challenges.
Her journey in the corporate world began at LSI Logic Corporation, where she worked as a Customer Marketing Representative. Over the years, she climbed the corporate ladder, eventually taking on managerial roles that involved overseeing customer service operations in both the Eastern US and North America. Susan's tenure at LSI Corporation exemplified her dedication to fostering a customer-centric culture and continually innovating service delivery.
Notable Accomplishments
- Leadership in Customer Service Operations: Susan played a critical role in transforming customer service delivery models within LSI Corporation, resulting in improved response times and higher customer satisfaction metrics across various global accounts.
- Mentorship and Team Development: Throughout her career, Susan has been deeply committed to nurturing talent within her teams, focusing on developing their skills and fostering a culture of continuous improvement.
- Problem Solving and Process Improvement: Susan is recognized for her knack for identifying operational inefficiencies and finding innovative solutions that align with customer expectations. Her proactive approach has led to substantial enhancements in service quality and operational productivity.
- Commitment to Customer Passion: Susan's philosophy centers on investing in her customers' passions and needs. This customer-focused mindset has earned her numerous accolades from clients and peers alike, highlighting her exceptional ability to connect and communicate effectively with a diverse clientele.
Conclusion
With her extensive background spanning different facets of customer service, supply chain operations, and sales support, Susan Needel is a dynamic professional who thrives on challenges and embraces opportunities for growth and improvement. Her commitment to excellence, coupled with her passion for supporting global customers, positions her as a leader in her field. Susan's adaptability, coupled with her strategic insights and sophisticated problem-solving abilities, ensures that she will continue to make impactful contributions in her future endeavors, empowering organizations to reach their strategic objectives while enhancing the customer experience.
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Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
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