Susan Metz

Susan Metz is an experienced professional currently serving as the Director of Sales Operations at Socotra, a position she has held since November 2021.1 With a career spanning over 15 years, Susan has established herself as a highly effective Sales Operations and Revenue Operations leader and strategist.2

Education and Certifications

Susan holds a Bachelor of Science degree in Business Administration with a specialization in Human Resource Management from California Polytechnic State University-San Luis Obispo, which she completed between 1999 and 2003. She further enhanced her expertise with a Master of Arts degree in Education, focusing on Instructional Technology, from San Francisco State University (2005-2007).1

Throughout her career, Susan has acquired numerous certifications, including:

• Salesforce Certified Administrator
• Salesforce Certified Pardot Consultant
• Salesforce Certified Pardot Specialist
• Google Apps Certified Administrator
• QuickBooks Online Certified Pro Advisor
• Bronze Level Certification of Sales Professional from Sandler

Professional Experience

Prior to her current role at Socotra, Susan's career highlights include:

• Senior Manager of Sales Operations at Turnitin (2017-2021)
• Director of Sales and Marketing at Computer Courage (2014-2017)
• Director of Marketing and Salesforce Administrator at LTech (2013-2014)
• Director of Training and Change Management at LTech (2009-2013)
• Author at lynda.com (2009-2013)
• Lecturer at San Francisco State University (2011)

Susan has also worked as a CRM and Marketing Automation Consultant, and has experience as an Instructional Designer for Google.1

Expertise

Susan Metz is known for her proficiency in:

• Salesforce Administration
• Sales Technology Stack
• Sales Operations Strategy
• Revenue growth through effective sales processes

Her diverse background and extensive experience make her a valuable asset in the field of sales operations and technology implementation.3