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Susan Mercer
Associate Director, UX Research at Tripadvisor
Susan Mercer is a professional with a diverse background in user research, requirements definition, user experience design, information architecture, usability evaluation/testing, and project management. She holds a Master's degree in Geophysics from the Massachusetts Institute of Technology, a Bachelor's degree in Geophysics from The University of Chicago, and a Master of Science in Human Factors in Information Design from Bentley University.
Susan has held various key roles in reputable organizations, including her current position as Associate Director of UX Research at Tripadvisor. She has also served as Adjunct Faculty at Bentley University, Sr. Manager of Research & Usability at Tripadvisor, Principal User Researcher at Insulet Corporation, and Experience Research Director at Mad*Pow, among others.
