Susan McLean

Susan McLean is a senior executive leader with a strong background in customer-centric service design, digital transformation, and strategic setting.

She is passionate about creating high-performing teams that collaborate with customers to achieve optimal outcomes and enjoys inspiring enthusiasm for future service innovations.

As an effective transformation change leader, Susan believes in fostering collaborative efforts within organizations to drive meaningful change.

Her expertise includes digital delivery of ICT services, customer empathy journey mapping, strategic sourcing, procurement, value creation through business and team canvas, programme delivery, organizational change management, and strategic business modeling.

She has extensive experience in customer-centric service delivery, enterprise information management, application development and support, system development lifecycle, organizational change management, program and project management, service management, financial management, and strategic service delivery.

Susan McLean holds a Master of Business Administration from Massey University and Victoria University of Wellington.

Her professional journey includes roles such as Chief Information Officer at Greater Wellington Regional Council, Digital Technology Services Manager at Transpower New Zealand, Information Manager at The Treasury, Service Design Consultant at Contact Energy, Director & Senior Business Consultant at T H I N K O L O G Y, and various managerial positions at organizations like Kiwibank, Inland Revenue NZ, HP, Comrad Radiology Information Solutions, Unisys, Gen-i, Bank of New Zealand, and MYOB.

She has expertise in infrastructure, networks, security control and management, workplace productivity, behavioural change, service catalogue, procurement, transition management, operating expenditure planning, and transformational organization change management.