Susan Edwards

Susan Edwards is an experienced customer service and administration manager with 13 years of expertise in companies undergoing change and reorganization. She has managed teams of various sizes across multiple local offices/branches in the Nordic region, with a background in retail and IT sectors. Susan excels in strategic planning and building successful teams in Customer Care, Fulfillment, Administration, and Compliance. She holds a degree in Leadership from IHM Business School and has studied Theoretical Philosophy at Stockholm University and Social Anthropology at Malmö University. Susan has held key roles such as Business Operations Manager/Client Service Director at Ticketmaster Sweden, Sales Enablement Manager, Business Administration Manager, Customer Service Team Manager, and Team Leader at Bisnode Sweden, as well as Customer Service Manager positions at Estate Europe Services AB and ABC-Gruppen Norden AB.