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Susan Dybbs
Design Leadership at Facebook
Professional Background
Susan Dybbs is a seasoned executive with a robust career in product design and management, known for her innovative approach in creating engaging solutions that significantly contribute to commercial success. With over a decade of experience in leading product and design teams, Susan has proven her ability to drive strategic initiatives and foster collaboration across various sectors, including technology and healthcare.
Career Highlights
Currently, Susan serves as the Senior Director of Product Design at Facebook, where she plays a pivotal role in shaping the user experience for millions of users worldwide. Her leadership and visionary approach have been instrumental in developing products that resonate with users and generate substantial engagement. Susan's tenure at Facebook showcases her ability to navigate the complexities of product design in a fast-paced and rapidly evolving environment.
Prior to her role at Facebook, Susan held significant positions at Collective Health, where she was the Vice President of Product Management & Design. In this capacity, she was responsible for overseeing the design and implementation of user-centric healthcare solutions, ensuring that the products met the needs of a diverse user base. Her experience at Collective Health highlights her expertise in integrating design thinking with product strategy to enhance functionality and user experience.
Susan's journey in the design world began at Cooper, where she rose through the ranks from Lead Designer to Managing Director and Interaction Design Practice Lead. Her time at Cooper solidified her skills in interaction design and user experience, allowing her to mentor aspiring designers and shape the strategies that define successful product design today. Furthermore, her early career experiences at reputable firms such as Microsoft, Bank of America, and Ricoh Innovations laid a strong foundation for her design skills, where she honed her ability to blend technical know-how with user-centric design principles.
Education and Achievements
Susan's academic background is as formidable as her professional experience. She studied Master of Design (MDes) in Interaction Design at the prestigious Carnegie Mellon University, an institution known for its cutting-edge research and emphasis on user-centered design. This program equipped her with the necessary tools to approach design with a strategic mindset and a solid understanding of human behavior.
Prior to her master's degree, she completed a Bachelor of Arts, focusing on Design, Urban Studies, and Psychology at New York University. This interdisciplinary educational experience has enriched her perspective on how design impacts not just the individual but also the broader community and environment.
Susan's strong educational background complements her leadership roles, as she continuously seeks to bridge the gap between technological innovation and meaningful user experiences. Her commitment to growth and learning is evident in her extensive career trajectory, as she has consistently taken on roles that challenge her creativity and strategic thinking skills.
Achievements
Throughout her career, Susan has accumulated numerous accolades and achievements in the design and product management fields. She is recognized for her ability to scale teams effectively, enhancing collaboration among product, design, research, and copywriting professionals. This talent for team building has enabled her to facilitate innovative solutions that align with organizational goals.
In her roles across various organizations, Susan has established best practices for design processes, championed user experience research, and implemented impactful design strategies that have led to improved user satisfaction and engagement. Her work not only reflects a commitment to excellence but also a passion for empowering others in the design community, making her a respected figure among her peers.
Conclusion
Susan Dybbs embodies the spirit of innovation in product design and management, making significant contributions to every organization she has been part of. Her extensive background, combined with her academic credentials from Carnegie Mellon University and New York University, positions her as a leader whose insights and strategies drive tangible results. With a career marked by dedication and creativity, Susan continues to inspire those around her to push the boundaries of design and user experience.
Education and Achievements
- MDes, Interaction Design, Carnegie Mellon University
- BA, Design, Urban Studies, Psychology, New York University
Susan's educational journey provided her with a robust foundation in design principles, human behavior, and urban studies, crucial for understanding complex user interactions.
Achievements
- Proven track record in scaling diverse teams across product, design, research, and copy.
- Significant contributions to user experience and product design at major tech companies.
- Leadership roles leading to successful product innovations and enhancements in user engagement.
Location
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Clay works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Clay offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
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- Reminders and Notes: Helps you remember important details about contacts
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- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Clay is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Clay is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Clay as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Clay offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Clay takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Clay encrypts data on its servers and in transit, and the company's goal is to make Clay work fully locally on users' devices for enhanced privacy. Clay is also SOC 2 Type 2 certified.
Clay is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Clay is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Clay offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Clay offers a Pro Plan ($10 when billed annually) with unlimited contacts. Clay for Teams starts at $49/month/seat. The pricing structure is designed to make Clay accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Clay offers extensive integration capabilities. Clay introduced a new Integrations Catalog that centralizes information on all of the products and services Clay supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Clay also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
Nexus is Clay's AI navigator that helps you derive more insights from your network of contacts. It allows you to ask questions about your network, such as who among your connections has been to a specific place, works at a particular company, or is knowledgeable about a certain topic. Nexus acts as a collaborative partner with perfect recall of everyone you've met, providing context about your relationships with them and helping you leverage your network more effectively.
Clay makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Clay's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Clay is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Clay stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Clay excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Clay is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Clay offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Clay's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Clay has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Clay is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Clay beneficial.
Clay offers competitive pricing in the personal CRM market. Clay offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Clay's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Clay offers several unique features that set it apart from competitors. Clay focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Clay also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Clay offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
Clay isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Clay instead of Salesforce, Hubspot, and Pipedrive. Clay is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Clay can absolutely serve as your primary relationship management tool.
Clay is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Clay helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Clay's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Clay has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Clay a comprehensive hub for all your relationship information.
Clay's AI capabilities are at the forefront of personal CRM innovation. Nexus, Clay's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Clay has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Clay's elegant design and powerful features. Many users describe Clay as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Clay eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.