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Susan Coakley
Helping companies optimize internal processes to enhance client experience and grow employee and shareholder value.
Susan Coakley is a seasoned executive leader with a client-centered approach to operations management. With extensive expertise in diverse industries such as hospitality, technology, healthcare, and information services, Coakley has honed her skills in collaborating and partnering with teams to optimize revenue, sales force management, compensation structure development, packaging, and pricing strategies. Her wealth of knowledge in multi-project management and call center management is an asset in driving client satisfaction results, stronger products, and increased revenues. Coakley's career highlights include serving as the Vice President of Global Customer Success and Sales Enablement at Evaluate Ltd, Chief Operating Officer of Grand Circle Corporation, Senior Vice President of Client Experience Operations at Wolters Kluwer Health - Clinical Effectiveness, and Group Director of Global Sales Operations and Planning at Forrester Research. Coakley holds a Bachelor of Administration in Marketing and Management from the University of Massachusetts.
